Ready2Talk® Live Monitored Calls for Lone Worker Reassurance and Safety
Ready2Talk is an innovative, proactive chaperone service designed to support lone workers in situations where there is a clear safety risk. It provides live, guided communication support to help de-escalate incidents, reduce risk exposure, and ensure workers feel supported and connected when they need it most.
How the Ready2Talk feature works
A Ready2Talk call should be activated when there's a clear safety risk (but a Red Alert emergency alarm is not yet required). The worker is connected to an operator in our Monitoring Center who will accompany them via a 1-way or 2-way call until they confirm they're safe. If an incident does occur, the operator will quickly escalate to a Red Alert.
With Ready2Talk, you're never truly alone.
Benefits of a Ready2Talk call
What happens when you activate the Ready2Talk feature?
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Identify
A worker identifies a risk to their safety and would like some support and reassurance.
Connect
A Ready2Talk call is activated on their device which connects the user to a Monitoring Center operator.
Chaperone
The highly-trained operator will then chaperone the worker until they have confirmed they're safe.
Escalate
If an incident occurs, the operator will quickly escalate to a Red Alert and notify the emergency services.
Ready2Talk: Your safety chaperone
Discover SoloProtect's Ready2Talk feature, offering real-time support and reassurance for lone workers in potentially risky environments. Connect with a trained operator who can provide immediate assistance and peace of mind.
Lone Worker Devices with Ready2Talk Support
Stay connected when working alone or in low signal areas. With SoloProtect’s Ready2Talk feature, workers can speak directly with Monitoring Centre operators — before a Red Alert is raised, for reassurance or assistance.
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Frequently asked questions about the Ready2Talk feature
When should the Ready2Talk feature be used?
Ready2Talk should be used proactively when there is a clear safety risk e.g. walking through a dark car park past a group of people acting suspiciously or entering a property when you can hear a heated argument going on inside.
What's the difference between Ready2Talk and Check-In?
Check-In messages should be left regularly throughout the day - including if the device or app user feel uncomfortable. Ready2Talk should only be used if there's a very clear safety risk.
What’s the difference between Ready2Talk and Red Alert?
A Red Alert is a reactive feature designed to be used in emergencies. Ready2Talk is a proactive feature which should be used prior to a situation escalating to a Red Alert.
Is Ready2Talk available on all devices and apps?
Yes, our Ready2Talk feature is available on all of our lone worker safety devices and apps.
