Contact Us
For existing customers, the fastest way to reach us about your account or devices is by emailing support.us@soloprotect.com
Frequently asked questions
“How fast do I get a response?”
The SoloProtect device will contact the SoloProtect Monitoring Center or an Alarm Contact (depending on the specified solution), in order to a facilitate alarm verification and/or escalation. This typically happens within 4 seconds.
"Are the police called every time I press the Red Alert button?"
No. The operators in ourMonitoring Center are specially training to listen into the live incident and quickly decide on an appropriate response. In some cases, the police will be called. But, in others, it may only be necessary to notify a manager or colleague.
"How often should I charge my lone worker device?"
We recommend that you charge your device daily, as you would a mobile phone. That will ensure you start your working day with a fully charged lone worker device.
"I'm interested in your solution but I have some questions about how it works. What should I do?"
Please scroll down to book a demo with us. We will run through how the solution works and will be able to answer any questions you may have. Alternatively, you can send us a question using the contact form above and we will respond as soon as possible.
