24/7 Monitoring Center
The Monitoring Center is a 24/7, state-of-the-art environment, where highly-trained operators deliver the best possible response for your lone, remote and high-risk workers.
How it works
After a Red Alert is raised, our experienced operators are listening in just 4 seconds
Our Monitoring Center
Activation
Upon activation, a lone worker device or app will make an outbound call to our Monitoring Center.
Monitoring
Within an average of 4 seconds, that call is answered by a highly-trained operator who will continue to listen and monitor.
Verification
The operator will also locate the device, listen to Check-In messages and use all the information available to verify the seriousness of the incident.
Response
In a Red Alert scenario, within just 41 seconds, the operator is ready to begin initiating a response e.g. alerting the emergency services or a colleague.
SoloProtect's 24/7 Monitoring Center: Your emergency safety net
Frequently asked questions
Do customers have to pay extra to use the Monitoring Center?
No, access to our Monitoring Center is available for all our customers as standard.
Do you comply with Oregon Alarm Licensing?
Yes, we comply with Oregon Alarm Licensing to meet the needs of the security industry in Oregon.
When the Red Alert button is pressed, how quickly do Monitoring Centre operators connect and listen in to the device?
From the point that the alarm call connects to our Monitoring Center, one of our operators is listening to the audio in just over four seconds. To successfully verify the seriousness of an incident and begin escalations, on average it takes just 41 seconds. That's fast!
Can alarm calls be directed to a manager rather than the Monitoring Center?
No. Our 24/7/365 Monitoring Center is a very important part of our service to customers. Our operators and systems are equipped to quickly deal with high pressure situations to ensure the best possible outcome in an emergency.
But, we can escalate extremely quickly to your own security or health and safety team (if you have one).
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