Genuine Alarm Protection for Health and Social Care Workers

Healthcare: Protecting Lone Workers in High-Risk Situations

Trigger Warning: The following content discusses incidents of violence and distressing situations, which may be upsetting for some individuals.

Healthcare professionals, including community nurses and GPs, often work alone in unpredictable environments. From home visits to emergency response situations, their safety can be threatened by aggressive behavior, sudden medical crises, or unexpected hazards.

SoloProtect’s lone worker devices ensure healthcare professionals can call for help at the push of a button. The following real-life stories highlight how our safety solutions have provided reassurance and rapid assistance to healthcare workers in critical situations.

James’ Story: Aggressive Patient at the Surgery

James, a GP, activated the Red Alert during an incident involving an aggressive male at the surgery. The operator listened to raised voices, swearing, and threats, which made it necessary to dispatch Police assistance. Throughout the altercation, the male insulted James and his colleagues, including personal remarks and provoking them to get a reaction.

The male became aggressive after being informed that the regular GP wasn't on site to fulfill his prescription. He also grew hostile when confronted about taking drugs on the premises, leading to further verbal abuse directed at James. Eventually, the man left the premises, and no further action was needed.

A healthcare home visitor aggressively abused

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Raquel’s Story: Home Visit Turns Aggressive

Raquel, a nurse, activated the Red Alert during a home visit when the situation escalated unexpectedly. The operator heard Raquel telling the male patient to get away multiple times as he became increasingly aggressive. The operator quickly arranged for Police dispatch and notified escalation contacts to determine if further action was required since it was a private residence.

Monitoring continued, with the operator hearing loud background noises, including banging, until the audio was lost. The male had become aggressive over a request for food at his medication time, throwing chairs and attempting to overturn furniture. The incident ended without further escalation.

A healthcare worker stranded on busy road

Emma’s Story: Stranded on a Busy Road

Emma, a community nurse, faced an unexpected challenge when her car ran out of fuel on a busy road. Stranded and unsure of what to do next, she followed her manager’s advice and activated the Red Alert for support.

The Monitoring Center contacted her escalation contact to ensure help was available. Fortunately, Emma was close to a petrol station and could walk there safely.

To provide reassurance, the operator continued to monitor her journey every step of the way.

Once she had refueled and returned to her vehicle, the operator confirmed she was safely back on the road before ending the call.

Healthcare: Supporting the Safety of Healthcare Professionals

Healthcare professionals dedicate their careers to helping others, but they often face aggression, lone working risks, and emergencies that put their safety at risk. Ensuring quick access to help is essential.

SoloProtect’s safety solutions provide round-the-clock protection, ensuring healthcare workers can request support.