24/7 Monitoring Centre
The Monitoring Centre is a 24/7, state-of-the-art environment, where highly-trained operators deliver the best possible response for your lone workers.
How it works
After a Red Alert is raised, our experienced operators are listening in just 4 seconds
Our Monitoring Centre
Activation
Upon activation, a lone worker device or app will make an outbound call to our Monitoring Centre.
Monitoring
Within an average of 4 seconds, that call is answered by a highly-trained operator who will continue to listen and monitor.
Verification
The operator will also locate the device, listen to Check-In messages and use all the information available to verify the seriousness of the incident.
Response
In a Red Alert scenario, within just 41 seconds, the operator is ready to begin initiating a response e.g. alerting the emergency services or a colleague.
SoloProtect's 24/7 Monitoring Centre: Your emergency safety net
Frequently asked questions
Do customers have to pay extra to use the Monitoring Centre?
No, access to our Monitoring Centre is available for all our customers as standard.
Can alarm calls be directed to a manager rather than the Monitoring Centre?
No. Our 24/7/365 Monitoring Centre is a very important part of our service to customers. Our operators and systems are equipped to quickly deal with high pressure situations to ensure the best possible outcome. But, we can escalate extremely quickly to your managers, internal security team or health and safety team.
When the Red Alert button is pressed, how quickly do Monitoring Centre operators connect and listen in to the device?
From the point that the call connects to our Monitoring Centre, one of our operators is listening to the audio in just over four seconds. To successfully verify the seriousness of an incident and begin escalations, on average it takes just 41 seconds. That's fast!
Can customers visit the Monitoring Centre?
Yes, we often welcome our customers to our Monitoring Centre for a tour where they witness first-hand the rigorous security measures we have in place to ensure reliable uptime. The Monitoring Centre is located in Sheffield, just off the M1.
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
