24/7 Alarm Receiving Centre
The Alarm Receiving Centre is a 24/7, state-of-the-art, monitoring environment, where highly-trained operators deliver the best possible response for your lone workers.
How it works
After a Red Alert is raised, our experienced operators are listening in just 4 seconds
Our Alarm Receiving Centre
Activation
Upon activation, a lone worker device or app will make an outbound call to our Alarm Receiving Centre.
Monitoring
Within an average of 4 seconds, that call is answered by a highly-trained operator who will continue to listen and monitor.
Verification
The operator will also locate the device, listen to Check-In messages and use all the information available to verify the seriousness of the incident.
Response
In a Red Alert scenario, within just 41 seconds, the operator is ready to begin initiating a response e.g. alerting the emergency services or a colleague.
SoloProtect's 24/7 Alarm Receiving Centre: Your emergency safety net
Lone Worker Devices and Safety Apps
Get help to your lone workers when they need it most. Choose a lone worker alarm device or app tailored to your industry. You can compare our lone worker safety devices to find the best fit for your workforce.
Frequently asked questions
Do customers have to pay extra to use the Alarm Receiving Centre?
No, access to our Alarm Receiving Centre is available for all our customers as standard.
Can alarm calls be directed to a manager rather than the Alarm Receiving Centre?
No. Our 24/7/365 Alarm Receiving Centre is a very important part of our service to customers. Our operators and systems are equipped to quickly deal with high pressure situations to ensure the best possible outcome. But, we can escalate extremely quickly to your managers, internal security team or health and safety team.
When the Red Alert button is pressed, how quickly do Alarm Receiving Centre operators connect and listen in to the device?
From the point that the call connects to our Alarm Receiving Centre, one of our operators is listening to the audio in just over four seconds. To successfully verify the seriousness of an incident and begin escalations, on average it takes just 41 seconds. That's fast!
Can customers visit the Alarm Receiving Centre?
Yes, we often welcome our customers to our Alarm Receiving Centre for a tour where they witness first-hand the rigorous security measures we have in place to ensure reliable uptime. The Alarm Receiving Centre is located in Sheffield, just off the M1.
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