24/7 Alarm Receiving Centre

SoloProtect’s Alarm Receiving Centre is a 24/7/365 monitoring environment, purpose-built to protect lone workers. Staffed by highly trained operators, our EN 50518-certified ARC delivers immediate, expert responses to Red Alerts and other safety incidents — ensuring help is dispatched quickly and appropriately.

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How the Alarm Receiving Centre Works

When a lone worker triggers an alert via their device or safety app — whether through Red Alert, Man Down, or another feature — the signal is quickly routed to our 24/7 Alarm Receiving Centre (also known as our Monitoring Centre). From there, a trained operator listens in, verifies the seriousness of the incident, pinpoints the worker’s location, and follows a pre-agreed escalation protocol. This could include dispatching emergency services or contacting a manager or internal response team. Our ARC operates under full BS 8484 and NPCC guidelines, which means we can bypass 999 and request a Level 1 police response when necessary.

After a Red Alert is raised, our experienced operators are listening in just 4 seconds

Key Benefits of the Alarm Receiving Centre

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Always-on monitoring — operating 24/7/365 with no downtime

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EN 50518 certified: Europe's highest standard for Alarm Receiving Centres (and the first in the UK)

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ISO 27001 and Cyber Essentials Plus certified for robust data and cyber security

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BS 8484 accredited, enabling direct access to police control rooms

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NPCC compliant — bypassing 999 for faster response times

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BS 9518 compliant: British Standard for alarm signal processing and incident management

How a Lone Worker Alert Is Handled

Activation

The lone worker activates a Red Alert, Man Down Alarm, or other emergency trigger via their device or app.

Monitoring

Within ~4 seconds, the call is answered by a highly trained operator in the SoloProtect ARC.

Verification

The operator listens to the audio (including Check-In messages), checks location data, and verifies the seriousness of the situation.

Response

If escalation is needed, emergency services or nominated contacts are notified — with an average response time of just 41 seconds from alert to action.

Why a Certified Alarm Receiving Centre Matters

Time is critical in a lone worker emergency. With SoloProtect’s 24/7 ARC, there’s no need for your staff to call 999 or delay response. We handle verification, escalation, and communication — with robust systems designed to work in high-pressure scenarios. Unlike unregulated monitoring solutions, our ARC operates under the highest compliance and security standards, giving you confidence in every response.

Protect your lone workers

Get help to your lone workers when they need it most. Choose from our range of lone worker devices and mobile apps. There's something for every job role and risk profile.

SoloProtect ID Touch

SoloProtect ID Touch combines an ID badge with a discreet, touchscreen-enabled lone worker safety alarm. It offers 4G connectivity, Wi-Fi calling, and a simple interface.

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SoloProtect Shield

SoloProtect Shield is a compact and robust personal alarm for lone workers, perfect for those in physically active roles. It’s feature-rich while remaining easy to use.

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SoloProtect App

SoloProtect Mobile App turns any smartphone into a powerful lone worker safety app, delivering Red Alert, GPS tracking, and 24/7 Monitoring — perfect for low risk profiles.

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SoloProtect Curve

SoloProtect Curve is a modern, touchscreen lone worker alarm device in a key-fob style, offering advanced features like Red Alert and Wi-Fi calling.

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SoloProtect ID Classic

SoloProtect ID Classic offers a reliable and cost-efficient lone worker alarm in an ID badge format, giving workers confidence they can call for help quickly and discreetly in an emergency.

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SoloProtect Go

SoloProtect Go is a lightweight, low-cost lone worker device packed with core safety features, including panic alarm and Man Down Alert.

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See All Safety Devices →

Frequently Asked Questions About the Alarm Receiving Centre

Is the Alarm Receiving Centre available to all SoloProtect customers?

Yes — the 24/7 Alarm Receiving Centre is included as standard. All customers benefit from professional monitoring as part of our lone worker safety service.

Can alarm calls be routed to our internal team instead of the ARC?

No — all emergency alerts are routed to our certified ARC. This ensures quick, consistent, and professional handling. However, our team can escalate the incident immediately to your managers, internal responders, or designated contacts.

What standards and accreditations does your ARC hold?

Our Alarm Receiving Centre is:

EN 50518 certified (Alarm Receiving Centre standard)
BS 8484 accredited (Lone worker safety standard)
ISO 27001 & Cyber Essentials Plus certified
BS 9518 compliant (Alarm signal processing standard)

Learn more about our accrediations

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How quickly do operators respond to a Red Alert?

Operators begin listening to an alert call within approximately 4 seconds, and begin escalation in around 41 seconds on average.

See more information about Red Alerts

Can we visit the Alarm Receiving Centre?

Yes! Customers are welcome to tour our Sheffield-based ARC and see the infrastructure, technology, and security processes that support 24/7/365 uptime

Why is a certified ARC better than self-monitoring or in-house solutions?

Certified Alarm Receiving Centres like SoloProtect’s offer:

Faster response times
Verified escalations
Police-level access (via BS 8484)
Consistent coverage and reduced liability

Learn more with our blog: BS 8484 Lone Worker Standard Explained

All features

Red Alert Panic Button

The Red Alert panic button is a discreet, 24/7 lone worker safety feature built into every SoloProtect device and app. Whether your team is working alone or facing risk on the job, Red Alert puts emergency help just one button press away.

Man Down Alarm

SoloProtect’s Man Down Alarm — also known as a Person Down Alarm or Incapacitation Alert — automatically detects a slip, trip, fall, or health-related incapacitation. If the user becomes unresponsive or inactive, the feature raises an alert and connects them to our 24/7 Alarm Receiving Centre, ensuring emergency support when it's needed most.

Ready2Talk®

Ready2Talk is a proactive lone worker chaperone service designed to provide immediate reassurance and personal safety monitoring whenever there’s a clear safety risk. Whether staff are entering a risky area or facing a potentially aggressive situation, Ready2Talk keeps them connected and supported.

Check-In

The SoloProtect Check-In feature lets lone workers record short, time-stamped voice messages about their location, task, and any potential risks. If an emergency occurs, our Alarm Receiving Centre operators use these updates to verify alerts faster and deliver a more informed, effective response.

Monitoring Timer

In areas with low or no signal, the SoloProtect Monitoring Timer delivers reliable lone worker safety protection and peace of mind. This automated lone worker system helps ensure remote workers and those in rural or underground locations stay protected, even when traditional signals fail.

Risk Messaging

Risk Messaging is SoloProtect’s powerful broadcast feature, and incident communication software enabling organisations to send real-time alerts to lone workers and mobile teams during critical incidents. Whether facing safety threats, service disruptions, or emergency situations, Risk Messaging helps you keep staff informed and protected — instantly and securely.

Latest Location

Keep track of your lone or remote workforce with the Latest Location feature. This live geolocation tool sends regular location updates to SoloProtect Insights, helping you improve visibility, efficiency, and support for your mobile teams.