Check-In
The SoloProtect Check-In feature lets lone workers record short, time-stamped voice messages about their location, task, and any potential risks. If an emergency occurs, our Alarm Receiving Centre operators use these updates to verify alerts faster and deliver a more informed, effective response.
How the Check-In Feature Works
Performed as part of a dynamic risk assessment
Why the Check-In Feature Matters
What Happens When a Check-In Message Is Used?
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Identify
The worker starts a new task, arrives at a site, or enters a situation that requires risk assessment.
Record
They record a short voice message stating their name, exact location (e.g. postcode), task, and any visible or anticipated risks.
Alert
If a Red Alert or Man Down Alarm is triggered, the incident is routed to the Alarm Receiving Centre.
Respond
Operators listen to the Check-In message and use that information — along with live data — to inform their response, notify emergency services, or escalate to a manager.
SoloProtect Check-In: Facilitating an effective response
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Frequently Asked Questions About the Check-In Safety Feature
What information should I include in a Check-In message?
Your full name, current location (including postcode), the task you’re undertaking, and any potential or perceived risk. This gives operators a head start in case of an emergency.
Where are Check-In messages stored and who can access them?
All messages are securely stored in SoloProtect’s 24/7 Alarm Receiving Centre. Only trained operators can access them — and only in the event of a genuine alert. They’re not shared with employers.
How do Check-In messages help in an emergency?
They allow operators to quickly understand your location, activity, and risk level — helping speed up escalation and provide relevant support.
When should I leave a Check-In message?
You should Check-In as part of your dynamic risk assessment — especially when starting a new activity, entering a property, or working in an unfamiliar environment.
Read our blog: Dynamic Risk Assessments Explained
Is the Check-In feature available on all SoloProtect devices and apps?
Yes, Check-In is a core feature and is available across all SoloProtect lone worker safety devices and mobile apps.
Does the Check-In feature support legal or incident investigations?
Yes — Check-In messages can provide time-stamped audio evidence to support post-incident reviews or training, if appropriate. They contribute to a documented audit trail and can assist with internal or legal investigations.
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