Red Alert (Panic Button)
A Red Alert is a 24/7 emergency panic button, designed to quickly get help to your lone workers at the push of a button.
How it works
When the button is pressed, our operators are listening in just 4 seconds
Benefits of a Red Alert
Alert
If a worker's personal safety is compromised, they press the Red Alert button on their device.
Connect
Within moments the lone worker is connected to an operator in our Monitoring Centre.
Assess
The highly-trained operator will quickly locate the worker and risk assess the situation.
Respond
Emergency services are dispatched and/ or a manager responds to the incident.
SoloProtect Red Alert: Emergency support at the push of a button
Frequently asked questions
What is a Red Alert "Panic Button"?
A Red Alert is essentially an alarm button that triggers a 1-way voice call from the lone worker’s personal safety device, or safety app, to the Monitoring Centre. Here the incident is swiftly passed to an emergency dispatch operator who listens to the event, verifies its nature, and then escalates it appropriately.
When should I open a Red Alert?
A Red Alert should be opened by a single alarm button press if a user is clearly facing a risk to their personal safety. The risk could be a social one, specifically linked to aggression – or an environmental one, that is likely to result in injury to the worker.
Why is a SoloProtect Red Alert quicker than dialling 999?
SoloProtect complies with the National Police Chiefs’ Council (NPCC) guidelines in England and Wales allowing us to dial straight into the relevant force, bypassing 999 and requesting a priority level 1 response (if required). This significantly reduces response times in the most serious situations.
What is the value of a Red Alert?
The real value of the Red Alert is the response the Monitoring Centre can provide on the lone worker’s behalf. The operator’s emergency training is key to understanding what is happening to the worker and ensuring the best possible outcome for that individual through a robust escalation process.
What happens when I open a Red Alert?
A Red Alert will open a one-way call with the Monitoring Centre. The SoloProtect Operator will not speak back to the user through the device (in case it is a duress situation that could intensify it further). They will discreetly listen in to the incident, locate the device and escalate it to the authorities and/or a manager or colleague.
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