"We needed a reliable lone worker system to keep our trades colleagues, support teams and housing and enforcement officers safe. Many of our colleagues are in front-line, customer-facing roles and SoloProtect’s lone worker devices give them immediate access to support in the event of an emergency.”

Community-focused rural housing group, Connexus, has adopted SoloProtect’s lone worker safety solution to protect their lone and remote workers from risk.

Connexus provides high-quality affordable housing to the counties of Herefordshire and Shropshire through the development of new affordable homes and the maintenance and improvement of their existing properties.

"The ID device was a great choice for us as many of our colleagues already carry ID cards, but we’re now trialling a range of other SoloProtect devices too..."

Initially, Connexus chose the discreet ID device, but they are excited to be trialling a range of SoloProtect’s other devices, benefiting from the flexibility that SoloProtect can offer.

Donna says: “The ID device was a great choice for us as many of our colleagues already carry ID cards, but we’re now trialling a range of other SoloProtect devices too. The option to select different device solutions is extremely beneficial as it enables us to trial the devices and find the right one for the right teams - one fit does not necessarily work for everyone.”

The lone worker safety solution used by Connexus and many other housing groups and associations across the UK is supported by the online SoloProtect Insights platform for user onboarding, training, device allocation, reporting and more.

“The portal is easy to use and gives the colleague direct access to their account to change details and carry out training as many times as they like,” comments Donna.

“As an Administrator, it gives me access to generate automated reports to monitor usage. Managers have recently been given their own access to the portal so will be reviewing their own team reports going forward.”

SoloProtect’s friendly customer service team is on hand Monday – Friday, 8am – 5.30pm, to support customers with questions about their devices, mobile apps, Insights account, or their overall solution.

Donna concludes: “We regularly contact the customer service team and we have always found them extremely helpful and knowledgeable. Colleagues have had the same experience when calling them directly with questions about their devices.”