"The lone worker devices from SoloProtect give our employees assurance that support will be available at the press of a button."

Oaklee Housing use the SoloProtect solution to keep their lone workers safe.

Employees at Oaklee Housing, a provider of social housing and support services in Ireland, are using the SoloProtect ID to keep their lone workers safe. The device gives their Housing Officers, Property Services Officers, Scheme Co-ordinators, Cleaners, Receptionists and Facilities Assistants a means to quickly and discreetly call for help in an emergency e.g. if they’re faced with violence or abuse, or if they suffer an unexpected health issue, slip, trip or fall.

Emma McCormick, Housing Services Manager, explains why Oaklee Housing sourced a lone worker safety solution for their colleagues:

"Half of our workforce are frontline lone workers so personal safety is paramount for us as an organisation. Our lone working staff sometimes face challenging situations and behaviours when out in the community, particularly given some of our work involves dealing with anti-social behaviour."

"The lone worker devices from SoloProtect give our employees assurance that support will be available at the press of a button. The device won’t stop the situation from occurring, but our lone workers know it will get support to them if they need it. It also provides the reassurance that if they fall, or something happens to them out on site, the person down alarm feature will kick in and help to get assistance to them."

Oaklee Housing encourages their colleagues to wear their safety devices any time they’re working alone, when they’re out on-site and even when working in pairs or more.

Emma explains why the SoloProtect ID is their preferred device:

"I used the SoloProtect ID at a previous company so had experience using it and preferred it to the other devices we trialled. We find it easy to use and, because it looks like an ID badge, it’s very discreet; we can call for help without letting anyone else in the vicinity know that an alert has been raised. This is invaluable in any situation that has the potential to escalate."

Since becoming a customer of SoloProtect, Oaklee Housing has been particularly impressed with the level of customer service provided:

"I’ve contacted customer services a few times. They’re always extremely friendly and happy to answer any questions we have," explains Emma. "Plus we can access the SoloProtect Insights platform to manage our user onboarding, device training, reporting and more."

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