Genuine Alarm Protection for Local Government Workers

Keeping Local Government Workers Safe in Challenging Situations

Trigger Warning: The following content discusses incidents of violence and distressing situations, which may be upsetting for some individuals.

Local government workers, including social workers and support officers, often face unpredictable risks while carrying out their duties. Whether visiting clients in their homes, managing disputes or dealing with aggressive individuals, their safety is a top priority.

At SoloProtect, we provide discreet personal safety devices that enable immediate access to emergency support when it's needed most. Here are real-life examples of how our technology has helped protect local government workers in dangerous situations.

Sarah’s Story: Danger from Above

Sarah, a social worker, was visiting a client when she encountered a dangerous situation. As she arrived and parked outside a block of flats, a sudden crash startled her—someone was throwing bottles from a window.

Sarah immediately got back into her car and pressed the Red Alert button on her device; she then drove away to escape the danger.

The Alarm Receiving Centre closely monitored the situation, tracking her location and ensuring she remained safe. It wasn’t until she reached her next stop that she noticed the full extent of the incident—her windscreen was shattered from one of the flying bottles.

Thankfully, Sarah was unharmed and able to report the incident. The operator provided the Police with a detailed account of what had happened, including the location, so they could take appropriate action.

Tamil’s Story: Facing Racial and Physical Abuse

Tamil, a support worker, activated his safety device after an intoxicated resident became verbally, physically, and racially abusive.

The audio captured the escalating situation, with Tamil trying to de-escalate while the resident continued to shout and swear. Recognising the risk, the Alarm Receiving Centre dispatched the Police.

As the aggression continued, Tamil locked himself in the office for safety but kept his device activated for monitoring until officers arrived. The resident remained verbally abusive outside, ignoring instructions to return to his room. Later, Police arrived on-site, bringing the situation under control.

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Sophie’s Story: Managing an Escalating Conflict

Sophie, a support worker, activated the Red Alert when she was distressed during an escalating situation. Raised voices and calls for help could be heard, prompting the operator to escalate the issue.

Upon finally reaching the site, another staff member confirmed that an intoxicated resident from an earlier incident had re-emerged, becoming verbally abusive before physically assaulting another resident. Security intervened, and the Police were called to manage the situation.

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Michael’s Story: Threats from Dangerous Group

Michael, a support officer, activated his safety device when visiting a resident, and a neighbor became aggressive, making threats to kill both him and the resident.

The situation escalated when four individuals in balaclavas blocked the cul-de-sac. Michael considered driving past them, but the operator advised him to stay put while the Police were dispatched. The audio remained quiet, and shortly after, Police were heard on-site. Michael later confirmed he was safe, and no further action was required.

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Sheena’s Story: High-Risk Child Protection Visit

Sheena, a social worker, activated her safety device while conducting a high-risk child protection visit. The audio captured her entering the property and speaking with a female resident, while her colleague engaged with the children.

As the visit progressed, the situation escalated. A heated argument broke out, with the female making threats as the children screamed in fear. Concerned, the Alarm Receiving Centre contacted the colleague to check whether Police assistance was required. The colleague confirmed it wasn’t needed but requested continued monitoring.

The female remained irate, using foul language and issuing further threats. For safety, Sheena and her colleague exited the property. She later confirmed that while there had been verbal abuse and threats of violence, no physical harm had occurred.

Protecting Local Government Workers with SoloProtect

Local government workers play a vital role in our communities, often in unpredictable and high-risk environments. SoloProtect’s lone worker safety solutions provide discreet, effective protection, ensuring help when it's needed most.

If you work in local government, social work, or community support, having a SoloProtect safety device could be essential for your personal security.

Stay Protected in High-Risk Roles

• 24/7 Emergency Support – Our Alarm Receiving Centre monitors and responds to alerts.
• GPS Location Tracking – Ensuring rapid assistance in emergencies.
• Discreet & Easy-to-Use Devices – Designed for professional lone workers.
• Fast Emergency Response – Direct Police escalation when required.

Local Government and council workers often use our Ready2Talk® feature, chaperone support that means we're already listening in before an emergency arises.

Find out more about how we support local government and councils.

Contact us today to learn more about our lone worker solutions and how we can help protect your workforce.