Genuine Alarm Protection for Retail Workers

Retail: Keeping Retail Staff Safe from Threats and Violence

Trigger Warning: The following content discusses incidents of violence and distressing situations, which may be upsetting for some individuals.

Retail workers face a growing risk of verbal abuse, physical threats, and theft-related violence. Whether working alone, managing store disputes, or handling cash, retail employees need reliable protection to feel safe.

SoloProtect’s safety solutions provide discreet protection, ensuring access to emergency support whenever needed. Here are real-life examples of how our operators have helped retail workers in distress.

Lily’s Story: Armed Threat in Convenience Store

Lily, the manager of a local convenience store, pressed the Red Alert button when an aggressive man holding an axe entered the store.

She was restocking shelves with her colleague, Tom, when the man began shouting threats. Staying calm, Lily discreetly pressed the alert and signaled Tom to follow her. They managed to slip out through the back door to safety, but the man remained inside, making it impossible for them to return.

The operator, hearing their distress, quickly organised a Police dispatch. Lily and Tom waited as the Police arrived to deal with the situation.

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Ryan’s Story: Violent Shoplifting Incident

Ryan, a retail worker, activated the Red Alert when a group of shoplifters became verbally and physically abusive. The audio from the scene captured shouting, screaming, and distress, with threats of violence and urgent calls for Police assistance.

The Alarm Receiving Centre quickly requested a level 1 Police dispatch who was quick to the scene.

A group of known shoplifting teenagers had attempted to steal food, leading to a confrontation with security. Thankfully, with Police intervention, the incident was under control.

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Liam’s Story: Mass Theft Attempt

Liam, a retail worker, activated his safety device after a large group stormed into the store, grabbing items from the shelves. Initially, a single male entered and lingered near the entrance, but moments later, the shop was filled with 20 people attempting a mass theft.

He pressed the Red Alert button and requested Police backup, then attempted to close the store to regain some control. The Alarm Receiving Centre contacted the Police, and they confirmed that they were already aware and on their way.

Thankfully, there was no physical or verbal abuse, and Liam remained safe while awaiting the Police.

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Daniel’s Story: Violent Assault

Daniel, a retail worker, activated his safety device following a violent assault inside his store. Daniel stated that his shoulder was dislocated.

Daniel explained how the group had entered the store, and as he attempted to lock the door, they pushed him, punched his left shoulder, and caused him to fall to the floor. The Alarm Receiving Centre contacted emergency services.

Shortly after, distressing audio captured Daniel struggling to breathe before collapsing. A female at the scene assisted, placing him into the recovery position while reassuring him. The Alarm Receiving Centre remained on the line, providing updates to emergency responders.

Chloe’s Story: Aggressive Customer Refund Dispute

Chloe, a retail worker, activated her safety device when a male customer became aggressive over a refund dispute. The audio captured him demanding his money back, raising his voice, and making threats while getting in Chloe’s face.

Throughout the incident, he remained verbally abusive. As the situation escalated, a colleague explained why a refund was not possible. Unwilling to accept this, the male’s aggression intensified.

Recognising the risk, the Alarm Receiving Centre dispatched the Police. The customer then attempted to walk behind the counter to take money from the till. However, the store’s security team intervened and successfully removed him from the premises.

Retail: Safety Solutions for Frontline Retail Workers

Retail workers face increasing risks, from aggressive customers to theft-related violence and lone working vulnerabilities. Having immediate access to support can make all the difference in keeping staff safe and confident while at work.

With SoloProtect’s safety technology, retail employees are never alone in a crisis—help is just a button press away.

Stay Protected in High-risk Roles

• 24/7 Emergency Support – Our Alarm Receiving Centre monitors and responds to alerts.
• GPS Location Tracking – Ensuring rapid assistance in emergencies.
• Discreet & Easy-to-Use Devices – Designed for professional lone workers.
• Fast Emergency Response – Direct Police escalation when required.

Retail workers often use our Incapacitation feature, commonly reffered to as a 'Man Down Alarm', to ensure if there is an accident due to a slip, trip or fall - we can get help to them quickly.

Find out more about how we help retail and shop workers.

🛒 Protect your team today. Get in touch to explore how our lone worker solutions can enhance safety in your stores.